Refund Policy

Our 60 Day Money Back – Return Policy – Guarantee

We go further than the minimum of 14 calendar days from the date that the item was received for returning your order for a full refund exclusive of outbound postage costs if returning due to remorseful reasons.

We offer returns, refunds and exchanges, as the case may be, for items that are returned to As Direct. The buyer except in the case of faulty items pays return postage.

Refunds will be issued in the same manner, as the original payment was received method if within the 60 calendar days of receipt of the returned item.

If you wish to return your order to us under Our 60 Day Money Back – Return Policy – Guarantee, notify our Consumer Advisers immediately of the situation and provide the corresponding Order Number, Product Name/Description, date of delivery, reason for the return/exchange/refund and your contact details through the email address stated below.

We collect information when you engage in certain activities on the Website, such as ordering a product or service from us. When you order products or services, all payments made are completed on secure servers through the likes of Paypal and other payment gateways. Details entered on these sites remains solely between the user and the payment providers, ensuring full security of your sensitive personal information.

Email: support@asdirect.co.uk