FAQs

1.How does AS Direct Ltd work?

snap up the deal by clicking on the “Add to Cart” button! Provide the desired quantity, fill up the necessary details including your name, complete address, phone number, email address, and payment details.

2.How can I return a defective item?

We are sorry to know that you received the item in bad condition. Please accept our sincere apologies for the inconvenience. Kindly return the item and we will gladly replace your entire order. To return an item, please follow these steps:

1. Send an email and notify our customer services advisors via support@asdirect.co.uk

2. Upon receiving your details, we will assign an RMA number to your request.

3.The RMA label in pdf form will be emailed back to you within 24-48 business hours.

4. Send back the item together with the return label for easy identification.

5. After we receive the returned item, we will take the appropriate action based on your request – refund or replace the item.

As Direct Return Address:
2 Lockyer Mews
Enfield Island Village
Enfield
EN3 6FU

Please take note that we will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be processed for refund or replacement.

If you need additional assistance, please feel free to contact us through our email address at: support@asdirect.co.uk

We value your business and have a great day!

3.How can I redeem my voucher/s?

You can redeem your voucher/s by simply clicking on the item relating to your voucher, add this to your basket and checkout as normal, during checkout you will have the opportunity to enter your voucher code.

You may contact us through:
Email: support@asdirect.co.uk Or directly through our messaging system – Contact Us

4.How to Contact US:

Our business hours are from Monday until Saturday 8AM-5PM GMT.

We aim to reply to all messages as quickly as possible and you should expect to receive a response from us within 24-48 hrs during business hours.